Our return policy is backed by a 100% money back guarantee. You have 15 days from the time of your orders delivery to ship us back the product.
Please ship all return merchandise to:
Rakuten Returns (Your Order Number)
3423 W. 43rd Pl
Los Angeles, CA 90008
If you have any questions about the return contact our Customer Support by firstname.lastname@example.org or 1-323-306-2170 . All products must be returned in original condition and contain all manufacturer packaging and tags. Any Product that does not meet our return policy will be shipped back at the customer’s expense.
If an item proves to be defective within the 15-day return policy or is shipped incorrectly, we will be more than happy to cover the return shipping to have the item replaced or credited to you. We may ask that you return merchandise directly to the manufacturer if it is after our 15-day return policy if the product is covered by any manufacturer warranty.
Please allow 2-4 business days after we receive your package to process your return.
Refunds are applied to the payment method used at the time of purchase 2-4 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 2-business day after the date of receipt.
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.??If an item you received is defective, we will certainly replace the item with a new one, and issue a return label for the product. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. ??To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product, upon completion of our return process.
Returning Items??All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork.
International Returns? The customer is responsible for paying for return shipping should they decide to return the product.
Please Note: Any returns that violate this return policy will not be accepted and will be sent back at customer’s expense.